We at Sleepuree value your privacy and are dedicated to safeguarding your personal data. When you visit our resort, use our services, or communicate with us online, we gather, use, and protect your information as described in this privacy statement.

1. Information We Gather 

• Name, address, phone number, email address, birthdate, and government-issued identification (for regulatory compliance and check-in) are examples of personal identification information.

• Financial Data: Payment information, credit/debit card numbers, and transaction histories for gaming, reservations, and other services.

• Casino data includes player loyalty programme information, gaming activity, and preferences in order to provide tailored offers and adhere to legal requirements.

• Device and Usage Information: operating system, browser type, IP address, and browsing habits on our apps and website.

• Security and Surveillance Information: For safety reasons, video footage and security records are gathered on the property.

2. How We Utilise Your Data

• to handle payments, check-ins, and reservations.

• to offer and enhance our casino, dining, entertainment, and hotel services.

• to stay in touch with you regarding reservations, events, promotions, and exclusive deals.

• to adhere to licencing, legal, and regulatory requirements.

• to stop fraud and improve security.

• to tailor your experience according to your tastes and previous visits.

3. Exchange of Information

Your personal information is never sold by us. However, we might give your details to:

• reliable outside service providers that help us with our business operations (such as IT services, marketing firms, and payment processors).

• regulatory bodies mandated by law (such as tax authorities and gaming commissions).

• When required to defend our rights or adhere to legal procedures, law enforcement or other legal entities may be involved.

4. Security of Data

We put in place the proper organisational and technical safeguards to guard against unauthorised access, alteration, disclosure, and destruction of your data. Our employees have received training on how to responsibly handle your information.

5. The Rights You Have

Your jurisdiction may grant you the following rights:

• Access, update, or remove your personal data.

• Choose not to receive marketing messages.

• Limit or protest specific processing operations.

• Get a copy of the information we have on you.

Please get in touch with our Privacy Officer at [contact email or phone number] to exercise these rights.

6. Tracking technologies and cookies

Cookies and related technologies are used on our website to improve user experience, track traffic, and deliver tailored content. Through the settings of your browser, you can control your cookie preferences.